Cancellations and rescheduling
Our treatment times are long and our rooms are small, so a late cancellation usually means an empty room. We ask for 48 hours' notice to move or cancel.
- More than 48 hours ahead: move or cancel at no cost. Any deposit carries over or is refunded.
- Inside 48 hours: the $100 deposit is kept. For clients without a deposit, a $75 fee applies.
- No-show: the deposit is kept, and your next treatment is prepaid in full.
- Illness or emergency: call us. We waive the fee once a year, no questions asked.
- Free consultations can be moved at any time with no fee.
Deposits
New clients pay a $100 deposit when booking their first treatment. It is applied in full to that treatment. Returning clients don't pay a deposit unless they have missed an appointment in the past year.
Series packages for Morpheus8, PRP and laser hair removal are paid at the first session. If you stop a series for a medical reason, we refund unused sessions at the series rate.
Late arrivals
If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment so the next client isn't kept waiting. If we have to reschedule, it counts as a late cancellation. Numbing treatments are the hardest to fit into less time, so please allow for traffic on La Cienega.
Medical safety
- California requires a good faith exam by a licensed provider before any medical aesthetic treatment. We complete it at your consultation and repeat it every year.
- We postpone injectables, peels, lasers and Morpheus8 during pregnancy and breastfeeding. Facials are fine.
- You must be 18 or older for any medical treatment.
- We may decline or postpone a treatment if we don't think it is safe or likely to help. You won't be charged for the consultation.
- After hours, a nurse is on call for any client treated in the past seven days.
Refunds and touch-ups
Medical treatments can't be refunded once performed, because the product and time have been used. We do stand behind the result.
- Botox and Dysport: a two-week review with up to 4 units included.
- Filler: a two-week review. If we placed it and you're unhappy, we dissolve it at no charge.
- Tear trough filler: a four-week review. Top-ups at half price.
- Skincare products can be returned unopened within 30 days.
Privacy
Your chart, photos and messages are protected health information. We handle them under HIPAA and California's medical privacy law.
- What we collect: contact details, medical history, consent forms, treatment notes and standardized photos.
- Where it lives: an encrypted, access-logged medical records system. Nothing is kept on personal phones.
- Who sees it: the clinicians treating you and our practice manager. Never marketing partners.
- Photos: used only in your chart. We never publish client photos, even with names removed, unless you sign a separate release.
- Texts and email: appointment messages only, unless you opt in to our quarterly letter.
- Your rights: request a copy of your records, ask for corrections, or ask who has accessed them. We respond within 15 days.
This website doesn't use advertising trackers. Forms on this site send only what you type in them.
Gift cards
Gift cards never expire and have no fees. They can be used toward any treatment, membership or product. Cards for a named treatment cover that treatment in full even if the price rises. Gift cards can't be exchanged for cash, except where California law requires it for balances under $10.