Photo checklists
Cleaners prove the work room by room, with reference photos of how each bed and kitchen should look. You stop driving out to check.
Photo checklistsEvery home guest‑ready by four.
Changeover schedules the cleaner the moment a guest checks out, walks them through a photo checklist, flags damage and low supplies, and tells you when each home is ready. Built for teams running 20 to 500 vacation rentals.
14 days free. No card needed.
Illustration of the Changeover turnover board. Homes move from Checked out to Cleaning to Inspected to Guest-ready while a cleaner completes a six-step photo checklist.
Reads checkouts from the tools you already use
guesty
hostaway
OwnerRez
airbnb
vrbo
All 12 integrations
One checkout, start to finish, without a single group text.
Here is a real Saturday turn at a three-bedroom in Manzanita. The times are from the board.
Sat 17 Oct, res. HM4KQ2Tidewater 3
Checked out
Reservation feed from Guesty
- 11:00:12Tidewater 3 checked outNew turn
- 10:58:40Seastack Cabin checked outOn board
- 10:41:05Dune Loft checked outOn board
- 10:02:31Gull Point 2 checked outOn board
Next check-in 16:00, 5 hrs to turn
Text to Maria R., 11:01
Changeover: New job at Tidewater 3, 118 Laneda Ave, Manzanita. Door code 4471. Guests arrive 16:00. Tap to open your checklist.
On my way, there by 11:40
- 11:03Maria R. acceptedAuto-assigned, Manzanita
Checklist, 4 of 6 rooms
- Kitchen reset
- Bedrooms and linens
- Bathrooms
- Living room
- Hot tub, cover on0 of 2 photos
FlagWine stain, sofa cushion. Sent to the board at 13:12.
Guest-ready
14:35
1 hr 25 min before check-in
- 14:31Signed off by Jae T., inspector
- 14:35Note written to GuestyReady, 1 flag
Today across Changeover
Every team on the board, Saturday 17 Oct. Figures refresh as turns close.
- Turns completed
- 6,214
- Average turn time
- 2h 51mCheckout to guest-ready
- Issues caught by cleaners
- 688Before a guest found them
- Ready before check-in
- 96.4%Same-day turns
Four things every turnover needs. All on the board.
Cleaners use a text link on their own phone. Your team sees every home, every photo, and every problem in one place.
Damage claims
A cleaner spots a broken lamp, takes a photo, and it lands on your board with the reservation attached. You have it well inside Airbnb's 14-day claim window.
Damage claimsSupply alerts
Cleaners count the essentials as they go. When a home drops below par, it goes on Monday's restock run automatically.
Supply alertsOwner reports
Each owner gets a monthly report with nights booked, turns, issues, and photos of their home. It sends itself on the 1st.
Owner reports
The cleaner's side
A job arrives by text. The checklist does the rest.
No app store and no password. Cleaners tap the link in the driveway, accept the job, and work room by room. Each photo reaches your board as it's taken.
- 11:01The job comes inAddress, door code, and when the guests arrive.
- 11:03One tap to acceptThe board shows who has it and when they'll be there.
- 11:40Photos, room by roomA step can't be ticked until its photo is in.
- 14:20Sent for sign-offThe home moves to Inspected on the board.
BoardWren Cottage checked out
Customer results
Bluffside Rentals runs 140 homes on the Oregon coast.
They moved off a shared spreadsheet and a 30-person group text in March 2026. These are their numbers for the six summer months that followed.
Before
81%
With Changeover
97%
Same-day turns finished on time. Their target is 95%.
Read the Bluffside story38 min
Average time from checkout to a cleaner at the door.
Was 1 hr 50 min100%
Of damage claims filed inside Airbnb's 14-day window.
Was 64%5 hrs
Less coordinator phone time every Saturday.
Across a team of threeRunning turnovers on Changeover
What Saturdays sound like now
“Saturdays used to be me on the phone from ten until four. Now I open the board, watch the orange go to ink, and only call when something is flagged.”
“We used to hear about a broken hot tub cover from the guest review. Now Ana flags it at one and maintenance is there by three.”
“The owner reports paid for it. Two owners who were thinking of leaving told us the photos are the reason they stayed.”
“Our cleaners don't do apps. A text link they can open in the driveway was the only thing that ever stuck.”
Try it on next Saturday's turns.
14 days free, no card. Connect your PMS in about ten minutes and your next week of checkouts shows up on the board.
Product tour
Four modules. One board your whole team reads.
Every module feeds the same turnover board. Cleaners work from a text link, coordinators work from the board, and owners get the results.
One checkout, followed through every moduleTidewater 3, Sat 17 Oct
- 11:00 · PMSGuest checks out
guesty
checkout.completedres. HM4KQ2 - 11:00 · BoardTurn lands on the board
- 11:40 · CleanerPhoto checklist
14 of 18
- 14:31 · InspectorSigned off
Jae T.21 photos, 1 flag
- 14:35 · SignalGuest-ready
Ready14:35Note sent to Guesty
- 1 Nov · OwnerOwner report
Flow diagram: a guest checks out in the PMS at 11:00, the turn lands on the Changeover board, the cleaner works a photo checklist from 11:40, the inspector signs off at 14:31, the home is marked guest-ready at 14:35, and the stay appears in the owner report on 1 November.
Module 01
Photo checklists
Each home gets its own checklist, built from a template and edited in minutes. Cleaners see a reference photo of how the room should look, then take their own. A step can't be checked off until its photos are in.
- AccessText link opens in any phone browser. No login, no app store.
- OfflinePhotos queue on the phone and upload when signal comes back. Built for coastal and mountain homes.
- LanguagesEnglish and Spanish, set per cleaner.
- Sign-offOptional inspector step before a home can turn guest-ready.
BoardPelican Loft moved to 50%
Offline2 photos waiting for signal
Module 02
Damage claims
When a cleaner taps Flag issue, they mark the spot on the photo and pick a category. Changeover builds a claim packet with the reservation, guest, timestamps, and photos, then starts the clock on your claim window.
- Claim packetReservation, guest name, checkout time, cleaner notes, and marked photos in one PDF.
- DeadlinesCountdown to Airbnb's 14-day window and your own VRBO damage deposit policy.
- RoutingFlags for broken items go to maintenance. Flags over $250 also go to the owner.
Module 03
Supply alerts
Set a par level for each item in each home. Cleaners count as part of the checklist, which takes about a minute. Anything below par lands on a restock run, grouped by area so one person can drive it.
- Par levelsPer home, per item. Copy a set across similar homes in one click.
- Restock runsBuilt every Monday and Thursday by default, sorted into a driving route.
- SpendTrack supply cost per home and pass it through on owner statements.
- PlanGrowth and Portfolio
Module 04
Owner reports
Owners want to know their home is looked after. Changeover sends each one a monthly report with booked nights, turns, issues and how they were fixed, plus fresh photos from the last clean.
- ScheduleSent on the 1st of each month. Preview and edit before it goes.
- BrandingYour logo and colors on Growth. Your own sending domain on Portfolio.
- Owner portalA read-only link to their home's history, available on Portfolio.
A Saturday at Coastline Stays, 07:00 to 16:00.
Nine homes, five cleaners, one coordinator. Every bar is a turn, drawn to the minute from the board's history.
Board time16:00
How it connects to what you run today.
Most teams are live on the board the same day they connect. Checklists for 100 homes take about a day to set up from our templates.
- Guesty, Hostaway, OwnerRezTwo-way PMS sync
Reservations come in every five minutes. Ready status and flags go back as reservation notes.
- Airbnb, VRBOCalendar feeds
No PMS? Paste each listing's calendar link and checkouts appear on the board.
- Portfolio planAPI and webhooks
Push turn status into your own tools, or pull checklists and photos into a data warehouse.
See it with your own homes on the board.
We load your next seven days of checkouts before the call. Thirty minutes, with someone who has run turnovers.
Module 01, Photo checklists
Proof of every room, without driving out to check.
Every home gets its own checklist with reference photos. Cleaners open it from a text link, work room by room, and can't tick a step until the photo is in.
Try the cleaner view. Tick a step and its photo is taken.
Finish every room to send it to the inspector.
Reference on one side. Today's photo on the other.
Inspectors review a whole home from the board in about two minutes. Approve a room, or flag it and the cleaner gets a text while they're still on site.
Approve or flag each room.
Built for the people who actually do the cleaning.
Most of our customers' cleaners are contractors on their own phones. Everything here assumes a busy Saturday and one bar of signal.
Show how the room should look
Upload one photo per room of the bed made right, the towels folded, the kitchen staged. Cleaners match it. New cleaners get it right on day one.
Works at the end of a gravel road
Photos save to the phone and upload when signal comes back. The board shows "2 photos waiting" so you know the work is done before they sync.
Each cleaner picks a language
Checklists, texts, and flag categories switch per person. You write the checklist once in English and we translate the standard steps.
An optional second look
On Growth, a lead cleaner or inspector reviews the photos and signs off before a home turns guest-ready. Spot checks can be random or every turn.
Build a checklist once. Put the steps in walking order.
Drag steps into the order your cleaners move through the house, or use the arrows. Mark which steps need a photo. The cleaner's phone updates as you go.
TemplateOceanfront, 3 bedroom
Add a step
Photo checklist questions
More in the help center.
How long does it take to build a checklist?
About ten minutes per home from one of our templates. Copy a finished checklist to similar homes in one click, then adjust the rooms. Most teams with 100 homes are done in a day.
Can a cleaner skip a photo?
Only if you mark that step as optional. Required steps stay unchecked until a photo is attached. You can allow a skip with a reason, which shows on the board.
How long do you keep photos?
18 months by default, which covers most owner disputes and platform claims. Portfolio customers can set their own retention, from 90 days to 7 years.
Do cleaners need their own login?
No. Each job comes as a text link tied to that cleaner and that turn. It expires 24 hours after the job is signed off.
Module 02, Damage claims
Every damage claim filed inside the window.
A cleaner flags the damage from the checklist. Changeover builds the claim packet, starts the clock, and keeps it in front of you until the money is back.
Step through a real claim, from flag to payout.
Claim CL-2041, Airbnb res. HM4KQ2Tidewater 3, living room sofa
Flag open
Step 1 of 6
The packet Airbnb asks for, built while the cleaner is still on site.
Four pages, one PDF. Timestamped photos, the reservation and guest, the last clean of the same spot, and every cost line. Click through the pages.
The paperwork is done before you open the flag.
Bluffside Rentals filed 64% of claims on time before Changeover. Since March it has been every one.
Circle it on the photo
Cleaners draw on the photo and pick a category: stain, broken, missing, or extra cleaning. A size note and a line of text are enough.
One PDF with everything
Reservation, guest, checkout time, marked photos, the last clean photo of the same spot, the cleaner's note, and your quote. Ready to attach.
Counts down to the cutoff
Airbnb gives you 14 days from checkout. VRBO follows your own damage deposit policy. The board turns orange at five days left.
The right person sees it
Broken items go to maintenance. Anything over $250 also goes to the owner. You set the rules once per account or per home.
Every claim dollar, from flag to payout.
Bluffside Rentals, April to September 2026. Paid claims show on owner statements as credits. Hover a month for the split.
- Filed$26,75074 claims
- Pending$2,6207 claims, oldest 9 days
- Paid$23,40063 claims, median 8 days to pay
- Denied$7304 claims
Damage claim questions
More in the help center.
Does Changeover file the claim with Airbnb for me?
No. Airbnb requires the host to submit through the Resolution Center. Changeover builds the packet and reminds you, and you attach it in about two minutes.
What about VRBO and direct bookings?
The packet is the same. The clock follows the deposit hold period you set for each channel, so a direct booking with a 7-day hold gets a 7-day clock.
Can owners see flags?
Owners see flags over your threshold, and every flag appears in their monthly report with how it was fixed. You can hide a flag from the report if it was a false alarm.
Do you track what we recover?
Yes. Mark a claim paid with the amount and it shows on the claims report and on the owner statement as a credit.
Module 03, Supply alerts
Know what's low before the guest does.
Cleaners count the essentials as the last step of the checklist. Anything below par goes on the next restock run, sorted by area so one person can drive it.
Sort by any column. Filter by area.
Thursday restock run0 homes, 0 items
Every home against its own par, updated with each count.
The dial shows total stock against par. The bars underneath show each item, with par marked. Orange means something is on the next run.
Counts arrive as cleaners finishLast count 13:58, Pelican Loft
One minute of counting saves a guest message.
"There's no coffee" is the most common first-night message our customers get. It's also the easiest to prevent.
Set per home, per item
A four-bedroom needs more toilet paper than a studio. Set par once, then copy the set across similar homes in one click.
Part of the last step
Cleaners count with plus and minus buttons as they finish. It takes about a minute and nobody has to remember a separate form.
Grouped into a driving route
Runs are built every Monday and Thursday by default, grouped by area and ordered by next check-in. Print it or send it as a text.
Pass costs through to owners
Add unit costs and each restock is priced per home. It flows onto owner statements or into QuickBooks and Xero as a bill line.
Low stock becomes a draft order, grouped by supplier.
On Growth, Changeover drafts a reorder every Monday from everything below par. Adjust quantities, approve once, and costs are split back to each home.
Draft reorder, Mon 19 OctRestock for 7 homes
Needs approvalSupply alert questions
Supply alerts are on the Growth and Portfolio plans. See pricing.
Which items should we track?
Start with five: toilet paper, coffee, dishwasher tabs, trash bags, and hand soap. Those cover most guest complaints. Add more once the team is used to counting.
Can we change the restock days?
Yes. Pick any days, or build a run on demand. A home with a check-in before the next run can be flagged for a same-day drop.
What if a cleaner miscounts?
The next count corrects it. If a count jumps by more than double, the board asks the coordinator to confirm before it lands on a run.
Module 04, Owner reports
Owners hear from you on the 1st. You don't write a word.
Each owner gets a monthly report with nights booked, turnovers, issues and how they were fixed, plus fresh photos of their home from the last clean.
Switch homes and metrics. Hover a bar for the month.
Next send: 1 Nov, 08:00
Owner report, September 2026Haystack View
Nights booked by month
From the last clean, 28 Sep
What the owner opens on the 1st.
A three-page PDF with your branding. Page one is the month at a glance: occupancy against last year, costs with a reason for each, and the home as it looked after the last clean.
September 2026
Haystack View, Cannon Beach
Prepared for Linda and Gary Morrow
24nights booked+3 on Sep 2025
80%occupancy+10 pts
9turnoversall on time
1issue fixedsame day
Occupancy by month
Costs this month
| Deck light bulb, 12 Sep | $14.00 |
|---|---|
| Supplies restock, 3 runs | $38.20 |
| Hot tub chemicals | $22.50 |
| Passed through | $74.70 |
From the last clean, 28 Sep
The report owners open. Then forward to their spouse.
Owners leave managers when they feel out of the loop. A short monthly report with real photos fixes most of that.
Out on the 1st, 08:00 local
Preview every report the week before. Edit a note, hide an issue, or hold one owner's report while you call them first.
Your logo, your colors
On Growth the report carries your brand. On Portfolio it comes from your own sending domain, so owners never see our name.
A read-only history
On Portfolio each owner gets a link to every turnover, photo, and fixed issue for their home. No login, revocable any time.
Every dollar has a reason
Maintenance and supply costs show next to the photo of the fix. Owners stop asking what the $14 line item was.
It lands at 08:00 on the 1st. Most owners open it before lunch.
The email carries the headline numbers and a photo, so owners who never open the PDF still see their home looked after. You see who opened it.
Inbox
Coastline StaysYour September report for Haystack View24 nights, 9 turnovers, 1 issue fixed the same day.08:00
Cannon Beach WaterYour bill is readyAccount ending 4471, due 18 Oct.30 Sep
Coastline StaysYour August report for Haystack View29 nights, 9 turnovers, no issues.1 Sep
Coastline StaysYour July report for Haystack View30 nights, 10 turnovers, hot tub cover replaced.1 Aug
Gary MorrowRe: Thanksgiving week at the house?Let's check with Marcus before we block it.28 Aug
Your September report for Haystack View
Coastline Stays reports@coastlinestays.example
To Linda Morrow, 1 Oct, 08:00Opened 08:14
Living room, 28 Sep
Hi Linda, here is how Haystack View did in September. Nine turnovers, all ready before check-in, and one deck light replaced the same day it went out.
24nights
80%occupancy
$74.70costs passed through
Sent by Coastline Stays. Reply to reach Marcus Hale.
Owner report questions
Owner reports are on Growth and Portfolio. See pricing.
Where does the booking data come from?
From your PMS sync. Nights and turnovers match what Guesty, Hostaway, or OwnerRez shows. Revenue is left out by default, since most teams report it in the PMS statement.
Can we choose which photos go out?
We pick four from the last clean, one per main room. Swap any of them during the preview week.
Can owners reply?
Replies go to the coordinator assigned to that home, or to a shared inbox you choose.
Priced per home. Cleaners are free.
Pay for the homes you manage. Add as many cleaners, inspectors, and owners as you need at no cost. Every plan starts with a 14-day trial, no card.
homes
Annual billingPay for 10 months, get 12
Starter
For teams getting off the group text. Up to 25 homes.
$4 per home, per month
$0/month
Start 14-day trial
- Turnover board
- Photo checklists with reference photos
- Damage flags and claim packets
- PMS, Airbnb, and VRBO sync
- Unlimited cleaners, free
- Email support, same business day
Growth
Most teams pick thisFor Saturdays with more than 20 turns and a team to coordinate.
$6 per home, per month
$0/month
Start 14-day trial
- Everything in Starter, unlimited homes
- Auto-assign by area and availability
- Supply tracking, par levels, restock runs
- Monthly owner reports with your branding
- Inspector sign-off step
- Chat support, 7 days a week
Portfolio
For 150+ homes, several markets, or your own tooling.
Annual contract
Custom
Priced on homes and markets. Most teams land below Growth per home.
Talk to us- Everything in Growth
- API and webhooks
- SSO with SAML (Okta, Google, Entra)
- Owner portal and your sending domain
- Named onboarding manager
- 99.9% uptime SLA
What a month of turns is worth.
Set your homes and how often each one turns. We estimate coordinator time saved and compare it with what Changeover costs on Growth.
- Coordinator time per turn, by phone and text12 min
- With Changeover3 min
- Coordinator cost$28 / hr
- Changeover Growth$6 / home
Our estimates from customer accounts. Your numbers will differ.
- Turns a month
- 480
- Hours saved a month
- 72
- Time saved, in dollars
- $2,016
- Net, first year
- $19,872
Compare plans
Every plan includes the board, the cleaner link, and the 14-day trial.
| Feature | Starter | Growth | Portfolio |
|---|---|---|---|
| Turnovers | |||
| Homes | Up to 25 | Unlimited | Unlimited |
| Turnover board | Included | Included | Included |
| Photo checklists | Included | Included | Included |
| Cleaner link, no login | Included | Included | Included |
| Auto-assign cleaners | Not included | Included | Included |
| Inspector sign-off | Not included | Included | Included |
| Issues and supplies | |||
| Damage flags and claim packets | Included | Included | Included |
| Supply counts and par levels | Not included | Included | Included |
| Restock runs | Not included | Included | Included |
| Owners and integrations | |||
| Guesty, Hostaway, OwnerRez sync | Included | Included | Included |
| Airbnb and VRBO calendar feeds | Included | Included | Included |
| Monthly owner reports | Not included | Included | Included |
| Owner portal | Not included | Not included | Included |
| API and webhooks | Not included | Not included | Included |
| SSO (SAML) | Not included | Not included | Included |
| Support | |||
| Support | Chat, 7 days | Named manager | |
| Uptime SLA | Not included | Not included | 99.9% |
Questions we get on every call
Anything else, call (503) 555-0142 and ask for the ops team. They have all run turnovers.
What counts as a home?
Any unit with its own calendar in your PMS. A duplex listed as two rentals counts as two homes. Homes you pause for the off-season don't count that month.
Do cleaners pay or need to download an app?
No. Cleaners open each job from a text link in any phone browser, and they never pay. They can install the app if they want offline mode for homes with weak signal.
What happens when the trial ends?
Your board stays exactly as you left it. Pick a plan and add a card to keep going. If you don't, the account goes read-only for 30 days so you can export your photos, then we delete it.
Can I switch plans later?
Yes, at any time. Upgrades apply right away and we prorate the difference. Downgrades start on your next bill.
Which property management systems do you support?
Guesty, Hostaway, and OwnerRez sync in both directions. Airbnb, VRBO, and Booking.com connect through their calendar feeds if you don't use a PMS. Smart locks, Slack, Teams, QuickBooks, and Xero are in the integrations directory. Portfolio customers can use the API for anything else.
How does annual billing work?
You pay for 10 months and get 12. Add homes mid-year and we bill the difference monthly at your annual rate.
Integrations
Connects to the tools your team already runs.
Twelve integrations across your PMS, booking channels, smart locks, team chat, and accounting. Most connect in under ten minutes, without a call.
Hover or focus an integration to see what moves along its line.
Portfolio plan
Running something we don't list?
Portfolio customers get the REST API and webhooks. Push turn status into your own dashboards, or pull checklists and photos into a warehouse. Rate limit is 600 requests a minute per account.
// POST to your endpoint when a home turns guest-ready { "event": "turn.ready", "home": "Tidewater 3", "reservation": "HM4KQ2", "ready_at": "2026-10-17T14:35:00-07:00", "checklist": { "steps": 18, "photos": 21 }, "flags": [ { "type": "stain", "room": "living" } ] }
Customer stories
Teams that stopped running Saturday from a group text.
Four rental operators, from 42 homes to 210, on what changed when the board took over. Their numbers come from their own Changeover accounts.
Across every team on Changeover
Medians for teams with at least six months on the board, April to September 2026.
94%
Same-day turns finished before check-in
52 min
From checkout to a cleaner at the door
96%
Damage claims filed inside the window
4 hrs
Coordinator phone time saved each Saturday
Your homes could be the next story.
We load your next seven days of checkouts before the call, so you see your own Saturday.
Resources
Notes from the turnover desk.
Field notes, data, and playbooks for teams that run vacation rental operations. Written by people who have worked a Saturday.
Changelog
What shipped, and when.
We release every other Thursday, never on a Friday or a weekend. Your board doesn't change mid-turn.
-
Release 26.20
Booking.com calendar feeds
Paste a Booking.com calendar link and its checkouts land on the board next to Airbnb and VRBO. Useful for owners who list a few homes directly on Booking.com without a PMS.
- NewBooking.com iCal feeds, refreshed every 15 minutes.
- ImprovedRestock runs now order stops by next check-in, then by distance.
- FixedSpanish checklist steps no longer cut off on small Android phones.
-
Release 26.19
Flags in Slack and Microsoft Teams
Send flags, late turns, and ready alerts to a channel. Pick which homes and which events. Each message links straight to the photo on the board.
- NewSlack and Microsoft Teams channel alerts.
- ImprovedThe board loads 40% faster for accounts with more than 300 homes.
-
Release 26.18
Owner report preview week
Reports for next month now open for review on the 24th. Swap photos, edit the note, or hold a report for one owner while you call them first.
- ImprovedOwner report preview opens a week before sending.
- FixedHostaway reservations changed on the day of checkout no longer appear twice.
-
Release 26.17
Door codes from RemoteLock and Schlage
Changeover creates a one-time code for each cleaner's job window and puts it in the job text. The code stops working when the job is signed off.
- NewRemoteLock and Schlage Encode integrations.
- FixedJob texts now show the home's local time when a cleaner is in another time zone.
-
Release 26.16
Claim clocks per channel
The claim countdown now follows each channel's rules: 14 days for Airbnb, your deposit hold period for VRBO and direct bookings.
- ImprovedClaim clocks follow the booking channel.
- ImprovedClaim packets include the last clean photo of the same spot.
-
Release 26.15
Restock bills in QuickBooks Online and Xero
Each restock run becomes a bill with one line per home, coded to the account you choose. Owner pass-through costs stay in sync with your statements.
- NewQuickBooks Online and Xero integrations.
- FixedPar level copies now include items added after the original set.
-
Release 26.14
Offline photos on the board
When a cleaner's photos are waiting for signal, the board shows how many and when they were taken. You know the room is done before the upload finishes.
- ImprovedOffline photo counts on board cards.
- FixedPhotos taken in landscape on iPhone no longer upload sideways.
-
Release 26.13
Random inspector spot checks
Instead of inspecting every turn, ask for sign-off on one turn in five, or one in ten, per cleaner. New cleaners can be set to every turn for their first month.
- NewSpot check rules by cleaner and by home.
Security
How we look after door codes, guests, and homes.
You trust us with entry codes, guest names, and photos inside people's homes. Here is how we protect them, and where we still have work to do.
SOC 2 Type II
We have not completed a SOC 2 audit yet. Our Type II observation window with an independent audit firm opened on 1 August 2026. We expect the report in the first quarter of 2027 and will post it here when it is issued.
Until then: security questionnaire answers and our pen test summary, under NDA.
99.98% uptime
Measured on the board and the cleaner text links, which are the two things a Saturday depends on. Portfolio plans include a 99.9% SLA with service credits.
See the status pageAnnual pen test
A third-party firm tests the web app, the cleaner link, and the API each year. The June 2026 test found no critical issues. Two medium findings were fixed within 30 days.
Where your data goes, and who can see it.
Every path into Changeover is encrypted, everything at rest is encrypted, and what a person sees depends on their role. Follow a door code from your PMS to a cleaner's phone.
- SourceYour PMS and locks
guestyREMOTELOCK
- TransitEncrypted in transit
TLS 1.3, AES-128-GCM - us-west-2Changeover app
Field-level encryption for door codes
- At restEncrypted storage
DatabasePhotos, signed linksBackups, us-east-2
- AccessShown by role
AdminCoordinatorCleaner, job windowOwner, read-only
Data flow: reservation and lock data leave your PMS and lock provider over TLS 1.2 or higher, reach the Changeover app in AWS us-west-2 where door codes get field-level encryption, are stored with AES-256 encryption in the database, photo storage, and backups, and are shown to each person according to their role.
Roles and permissions
Pick a role to see exactly what it can do. Cleaners see a door code only for their own job, and only during the job window.
Full access Limited, see note No access
Data handling
The short version: encrypted everywhere, kept in the US, deleted when you ask.
- Encryption
- TLS 1.2 or higher in transit. AES-256 at rest for the database, backups, and photo storage.
- Hosting
- AWS in us-west-2 (Oregon). Encrypted daily backups in us-east-2, kept for 35 days.
- Door codes
- Encrypted at the field level. Shown only to the assigned cleaner, only during their job window.
- Photos
- Private storage. Links are signed and expire after 15 minutes. Default retention is 18 months.
- Staff access
- Single sign-on with hardware keys, least privilege, and every action logged. Support can view your account only after you grant access, for 72 hours at most.
- Deletion
- Close your account and we delete your data within 30 days. Backups roll off within 35 days after that.
Subprocessors
Companies that process customer data on our behalf. We give 30 days' notice by email before adding one.
| Company | Purpose | Data | Location |
|---|---|---|---|
| Amazon Web Services | Hosting, storage, backups | All customer data | United States |
| Twilio | Job texts to cleaners | Cleaner phone numbers, job text | United States |
| Postmark | Email, owner reports | Email addresses, report content | United States |
| Stripe | Billing | Billing contact, payment method | United States |
| Sentry | Error monitoring | Technical logs, no photos | United States |
Report a vulnerability
Email security@changeover.example with steps to reproduce. We reply within two business days and won't take action against good-faith research.
Can we get a copy of your SOC 2 report?
Not yet, because it doesn't exist yet. Our audit window is open and we expect the report in early 2027. We can share our pen test summary and completed questionnaires now.
Do you support SSO?
Yes, SAML with Okta, Google Workspace, and Microsoft Entra ID on the Portfolio plan. All plans support two-factor sign-in.
Is guest data used to train anything?
No. We don't sell data and we don't use your guests' or homes' data to train models.
Do you sign a DPA?
Yes. Our standard data processing agreement is available to every customer on request.
About Changeover
We ran turnovers before we built software for them.
Changeover started in a Cannon Beach garage in 2023, after one too many Saturdays spent on the phone. Our mission is simple: every home guest-ready by four, and every coordinator home for dinner.
Ruth Castellanos ran operations for 90 homes on the north Oregon coast. Her Saturdays were a spreadsheet, a group text with 26 cleaners, and a car full of toilet paper. Theo Lindqvist had spent eight years building dispatch software for delivery fleets.
They met when Theo rented one of Ruth's homes and found the hot tub cover in the driveway. The fix was a photo checklist on a shared phone. The board came a month later.
Today Changeover is 26 people, mostly in the Pacific Northwest. Everyone, engineers included, works a real Saturday turn each summer with one of our customers.
From one shared phone to 310 teams.
The short history, in the order it happened.
- The hot tub coverTheo rents one of Ruth's homes and finds the cover in the driveway.Can someone check the hot tub at Haystack?
- A checklist on a shared phoneSix rooms, one photo each. Ruth's crew uses it all of August.
- Changeover is foundedCannon Beach garage, two founders, one board in a browser tab.
- 50 teamsDamage claims and supply alerts ship. First customer outside Oregon.50
- Owner reports shipJuniper & Pine sends the first batch on 1 February.
- 310 teams, 26 people18,400 homes turned each week. SOC 2 window open.310
Turns completed on Changeover in 2026
Every same-day and next-day turn closed on the board since 1 January. Counting as homes turn guest-ready.
310
Rental teams on the board
18,400
Homes turned over each week
26
People, 9 of them former ops staff
2023
Founded in Cannon Beach, Oregon
The team
A few of the people you'll talk to. The ops team answers the phone at (503) 555-0142.
- Ruth CastellanosCo-founder, CEORan ops for 90 homes in Cannon Beach
- Theo LindqvistCo-founder, CTOEight years in fleet dispatch software
- Mei TanakaHead of Customer SuccessFormer coordinator, Sunriver
- Sam WhitakerHead of ProductBuilt owner portals at a PMS
- Ana FloresOnboarding LeadTrains cleaners in English and Spanish
- Jonah BrandtEngineering Lead, MobileOwns the offline photo queue
- Keanu OyelaranSupport Lead, WeekendsAnswers the phone on Saturdays
- Lucia PardoCustomer Success, CaliforniaFormer ops lead in Big Bear
- +18engineers, designers, and former ops staff across the Pacific NorthwestWe're hiring
How we work
Three rules we use to settle arguments.
Cleaners first
If a feature makes a cleaner's job slower, it doesn't ship. They are the ones holding the phone with wet hands.
Saturday is the test
We ship on Thursdays and watch every Saturday. A release that causes one late turn gets rolled back.
Say what's true
To customers, to each other, and on pages like our security page. If we haven't done it yet, we say so.
We're hiring people who've worked a Saturday.
Five open roles across engineering, design, sales, and customer success. Remote in the US, office in Portland.
Careers
Help rental teams get their Saturdays back.
We're 26 people building the board that 310 rental teams run their weekends on. Remote across US time zones, with an office in Portland's Central Eastside.
Health, dental, vision100% covered for you, 80% for family
Four weeks offPlus the week between Christmas and New Year
$1,500 home officeOnce, plus $60 a month for internet
Turnover dayEvery summer, everyone works a real Saturday turn
Open roles
Salary ranges are listed on every role. We don't negotiate on gender, background, or who asks hardest.
How hiring works
Four steps, about three weeks, and you'll know where you stand after each one.
- 01 · Day 0Intro call30 minutes with the hiring manager. Tue 3 Nov10:00 to 10:30Video call, Sam Whitaker
- 02 · Day 5Work samplePaid, capped at three hours, on a real problem. work-sample.md3 hrs, paid $300
- 03 · Day 12Team dayMeet four people, including a customer. RCMTJBDO
- 04 · Day 15OfferWithin three business days of the team day. Offer letterSigned
No articles match that search.
Try fewer words, or call the ops team at (503) 555-0142. They answer seven days a week from 07:00 to 19:00 Pacific.
Find your way around the board.
Each marker opens the help article for that part of the screen.
Still stuck on a Saturday?
(503) 555-0142
Growth and Portfolio customers get chat seven days a week. Everyone can call.
Changeover
Sign in to your board
Concept sign-in
This is a concept site, so there's no board behind this door. In the real app you'd land on today's turns.
New to Changeover? Start a 14-day trial
Behind this door, right nowSample board
Coordinators sign in to this. Cleaners never have to.
System status
OperationalDegradedPartial outage90 days, oldest on the left
Response time, last 24 hours
How long the board and cleaner links take to answer, measured every 15 minutes from Portland and Ashburn.
Past incidents
Every incident that touched a customer in the last 90 days, with what we changed after.
- Hostaway reservations delayedPartial outage, 47 min
Hostaway's API returned errors from 10:12 to 10:59 Pacific. New checkouts reached the board up to 47 minutes late. We now alert coordinators on the board when a PMS sync is behind by more than ten minutes.
- Job texts slow on one carrierDegraded, 22 min
Texts to one US carrier were delayed by up to 22 minutes on a Saturday morning. Jobs stayed visible on the board. We added a second SMS route that fails over automatically.
- Photo uploads slow in the eveningDegraded, 1 hr 10 min
A storage change slowed uploads for large accounts. Photos queued on phones and arrived late, none were lost. The change was rolled back.
Error 404
This page isn't on the board.
The link may be old, or the page moved. Everything else is right where you left it.
See your own Saturday on the board.
Book 30 minutes with a turnover specialist. We load your next week of checkouts first, so you see your homes instead of a sample.
What happens next
- We email you three call timesWithin one business day, from a person on our ops team.
- We connect to your PMS, read-onlyYour next seven days of checkouts go on a private board. Nothing is written back.About 10 minutes on our side
- A 30-minute call on your real homesWe walk a Saturday with you and set up checklists for two of your homes.
- Your trial starts with the board ready14 days, no card. Invite cleaners when you're ready.
Demo requested
Thanks. We'll be in touch.
- Company
- Homes
- PMS
- Call
10 minto connect a PMS
1 dayto load checklists for 100 homes
$0for cleaners, always
What you'll see
Your own checkouts, moving across a board like this one.
On the call we open a private board loaded with your next seven days. Watch a Saturday play out, then build checklists for two of your homes together.
- Your homes, by name from your PMS, read-only
- Your cleaners on a sample job text
- A real owner report for one of your homes
Sample board, playing a Saturday12:46